OnVetus Privacy Policy

Last Updated: July 17, 2025

OnVetus ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our integrated logistics management platform and website (collectively, the "Service").

By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Service, including:

a. Information You Provide Directly

  • Account Information: When you register for an OnVetus account, we collect personal details such as your name, email address, company name, job title, phone number, and billing information.

  • Logistics Data: Information related to your logistics operations, including but not limited to shipment details (origin, destination, contents, weight, dimensions), driver information, vehicle details, route data, delivery status, and tracking information.

  • Communication Data: Records of your communications with us, including customer support inquiries, feedback, and survey responses.

  • AI Tool Inputs: Data you input into our AI-powered tools, such as logistics terms for the glossary or business metrics for plan recommendations.

b. Information Collected Automatically

  • Usage Data: Information about how you access and use the Service, including your IP address, browser type, operating system, pages viewed, features used, time spent on pages, and referring URLs.

  • Device Information: Information about the device you use to access the Service, such as device type, unique device identifiers, and mobile network information.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Service and hold certain information. These are used for functionality, analytics, and personalization. You can manage your cookie preferences through your browser settings.

c. Information from Third Parties

We may receive information about you from third-party services and partners, such as payment processors or integration partners, to facilitate our services or for marketing purposes, always in accordance with their privacy policies.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Maintain the Service: To operate, maintain, and provide all features of the OnVetus platform, including processing logistics data, managing user accounts, and facilitating integrations.

  • To Improve and Personalize the Service: To understand how users interact with our Service, develop new features, enhance user experience, and provide tailored content and recommendations (e.g., through AI tools).

  • For Communication: To send you service-related notifications, updates, security alerts, and support messages. We may also send promotional communications about OnVetus that we believe may be of interest to you, from which you can opt-out.

  • For Analytics and Research: To monitor and analyze usage trends, conduct research, and perform statistical analysis to improve our business operations and offerings.

  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.

  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

  • For Localization and Data Sovereignty: To ensure our services and data handling practices align with local regulations and data sovereignty requirements.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • With Service Providers: We engage third-party companies and individuals to facilitate our Service, provide services on our behalf (e.g., hosting, data analysis, customer support, payment processing), or assist us in analyzing how our Service is used. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

  • With Integration Partners: If you choose to integrate OnVetus with third-party systems (e.g., e-commerce platforms, ERP systems, RFID solutions), we will share data necessary to facilitate these integrations, as authorized by you.

  • For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you, with third parties for various purposes, including analytics, research, or marketing.

4. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption, access controls, secure software development practices, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing your personal data.

  • Objection: Object to the processing of your personal data.

  • Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes, including:

  • Essential Cookies: Necessary for the Service to function correctly.

  • Analytical/Performance Cookies: To understand how visitors interact with our Service, which helps us improve its performance.

  • Functionality Cookies: To remember your preferences and provide enhanced features.

  • Targeting/Advertising Cookies: To deliver relevant advertisements to you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.

7. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Thank you for trusting OnVetus with your logistics needs.